"Smart Lock Installation After-sales Service Convention" was grandly released in Chengdu

When smart locks develop rapidly, how to effectively solve the nationwide installation and sale services will also be a key part of the competition of various brands. In addition to the self-built service team or the dealers at all levels, the third-party installation service platform has welcomed development opportunities. Therefore, a number of installation service platforms have also increased, but in the face of many newly established or developing platforms, The personnel are disorderly, the service is not standard, the process is not clear, the quality is difficult to monitor and other factors are difficult to choose. The smart lock manufacturer's inspection and trial and error costs are high, resulting in demand and cannot be scaled, and most platforms are difficult to maintain operations.

Recently, at the "2018 Smart Lock Winning (Chengdu) Summit", the Lock Trade Platform platform stood out for the opportunity of buying and selling, service and multi-faceted face-to-face cooperation and win-win, and at the same time took the lead in issuing the "Smart Lock Installation and After-sales Service Convention". . The establishment of the lock trade platform has focused on solving the problem of installation and after-sales service of smart locks in the country. In the past two years, the platform has achieved many firsts in the industry. At present, the number of registered masters is close to 30,000, and more than 3,000 brand companies have signed up. Perform tasks up to 20,000 orders. In order to better promote the service, the Lock Tradelink platform edited the country's first "Smart Lock Service Engineer Workbook" from the actual situation, and issued the "Smart Lock Installation Service Convention" to jointly promote the service specification and standardization of smart locks. The industry is developing rapidly and healthily.

The Smart Lock Installation After-sales Service Convention advocates 12 indicators first:

1, for the smart lock in the country's installation and after-sales service, professional first

2. Serve the customer wholeheartedly with a high degree of responsibility, smile first

3, improve the quality of installation, good after-sales service, skills first

4, correct service awareness, establish an efficient professional image, reputation first

5. Continuously improve the quality of service engineers, strictly implement the technical requirements for installation, and standardize the first

6, the task is placed within 1 hour to match the order, emergency within 30 minutes to go to the door, efficiency first

7, do not take the task of the jurisdiction and the price of picking fat, thin, responsibility first

8, do not make a wrong evaluation of the quality or price of the service product, service first

9. Actively adapt and guide users to familiarize themselves with operating products, responding first

10, after-sales maintenance for non-installation technology reasons is responsible for two years, the first after sale

11, enthusiasm and initiative, find problems in time to communicate and feedback to the task, communication first

12. Strict selection, training, reputation, and dedication, brand first

The official release of the Convention is the first time in the field of smart lock installation services. A number of first indicators also indicate that the actual operational capabilities of the Lock Tradelink platform are constantly strengthening. The rapid development of the smart lock industry, because of the help of the lock trade platform, the installation is worry-free, after-sales worry-free, will develop healthier and faster!