Rational purchase of customized furniture to prevent potential risks

The finished furniture in the store sometimes does not fully meet the requirements of the consumer's room. More and more furniture manufacturers come to "customize" to meet consumer demand and customize furniture products that meet consumers' individual needs. However, with the increasing popularity of custom furniture in recent years, the related complaints caused by it have also increased year by year. How should consumers rationally purchase custom furniture?

Xiao Liu is currently busy with his new home, but what is troublesome is that it is difficult to find personalized furniture suitable for his small room. Although the finished furniture in the store is beautiful, once placed in your own small room, it will make the space too cramped, and at the same time it will be difficult to find your favorite "personality" mode.

Compared with Xiao Liu, Xie Ting also decorated a small apartment of only 46 square meters, but after the designer's "tailor-made", through the "slimming" effect brought by the custom furniture, the original "narrow" small apartment space It looks a lot wider.

Facing the phenomenon that custom furniture has been popular in recent years, Chen Wenqing, the manager of Red Star Macalline Red Apple Home Furnishing, believes that in recent years, the number of real estate units has emerged in an endless stream, the decoration styles have been diversified, and the personalized needs of consumers are also increasing. The original industrialization Mass-produced furniture can no longer meet the actual needs of consumers, so customized furniture that can be "made to suit local conditions" has played an advantage.

It is understood that the current custom furniture types are divided into classic suits, European and American styles, rural gardens, wrought iron and other series from the style. The scope of custom furniture has gradually expanded from the original cabinets and wardrobes to sofas, beds, bookcases, tables and chairs. Wait.

Although customized furniture is currently popular in the market, due to the lack of a unified national or industry standard, consumption often faces difficulties in defending rights in the event of disputes. Consumer Chen Longhai told reporters that in October last year, he customized three sets of wardrobes, but because the designer made a mistake in the predetermined size during the drawing process, when the product was installed, the actual size was found to be seriously inconsistent with the contract, resulting in unqualified cabinet installation. Two of these three wardrobes are embedded in the wall, but because the customized wardrobe is larger than the actual size, the manufacturer took it back and changed it again, all the drawers at the bottom of the wardrobe were cancelled, and the height of the door was also 3 This adjustment resulted in a significant discount.

During the interview, the reporter learned that after the consumers agreed with the furniture, the size of the final product often did not meet the expected situation, and some furniture manufacturers took a passive evasive attitude to the problems that consumers have after customizing the furniture. problem. "Once the custom-made furniture is returned, it is equivalent to waste." The person in charge of a furniture factory located near Erge Village, who asked not to be named, told reporters that because the furniture is made according to the special needs of consumers, it is more targeted. The returned furniture is not easy to sell to others, so most manufacturers are reluctant to accept the return and often use price reduction to "settle".

In this regard, Huang Hao, executive director of the Provincial Interior Decoration Association, believes that the current custom furniture service lacks a unified national or industry standard, and even if there is a dispute, there is no ruler to deal with it. As for the reason for the "difficulty in production" of the custom furniture industry standard, Huang Hao believes that there are more types of products for custom furniture companies, and each product is unique and cannot be generalized.

Professionals remind consumers that they should be familiar with the relevant quality standards before customizing furniture, and ensure the quality of custom furniture while pursuing individuality. Consumers should try to have a detailed understanding of customized home furnishing companies; the substrate, color, size, contract content and drawings of the furniture should be clearly marked; make sure that the use of various materials is correct, and keep a balance to ensure that there is no problem after inspection pay. Buyers and sellers should make a detailed agreement on the size, price, material and other important contents of the furniture in advance. Consumers can request the operator to provide the "Furniture Instructions for Furniture Products". Once a consumer dispute arises, the consumer can recover the payment according to the relevant agreement.

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