Consumers who have experienced home decoration know that as long as the installation fee is paid, the floor can be packaged, the kitchen cabinet package can be purchased, the wooden door package can be installed, the furniture package can be installed, and even some small pieces of hardware should be drilled. The work, manufacturers or distributors can provide on-site service, but the only tiles are not covered in the entire home decoration process. The tile brand is only responsible for selling the products, and the after-sales installation has become the decoration owner's own business. The tile without the pavement is just a semi-finished product in the home decoration process.
So, why don't manufacturers provide paving after-sales service for ceramic tiles?
According to a brand tile distributor in the city, manufacturers and distributors have not provided the business of door-to-door paving. It is considering that the owners of the decoration should have mud workers, and the mud workers are responsible for the paving of the tiles. The role of the manufacturer is very simple, that is, the supplier, the main focus is on the production and research and development of the product, and the paving service is the matter of the home improvement company and the consumer. The brand is not willing to provide paving services, because the tiles are more complicated than the floor, wallpaper and other products. The water absorption rate and shrinkage expansion coefficient of different tile products are different, and the cement mortar and other accessories and tile shop. The proportion standard of the equipment has not been well solved, which easily leads to various problems such as empty drums, falling off, cracking, etc., which affect the brand image. Some brand manufacturers have tried to set up their own paving team to provide customers with the paving business to achieve the perfection of the product, but later gave up. Therefore, the service of the tile paving, which belongs to the after-sales category, has been ignored by the brand. However, brand manufacturers will provide consumers with services such as door-to-door size, free door-to-door delivery, on-site replenishment, cutting and processing services, and on-site technical guidance.
Most of the decoration owners are not too concerned about whether the manufacturer provides the tile paving business. However, there are also some owners who have come into contact with home decoration for the first time but want manufacturers to provide tile paving business. Their understanding of the decoration industry is basically blank. In their view, where to find the decorating workers is a problem, and the tile paving It is a big project in the decoration process. After the project is completed, other wooden doors, kitchen cabinets, furniture, etc. can be solved by the dealer by paying the installation fee.
It is understood that there are many ceramic tile brands on the market today, and the market is fiercely competitive. In order to gain market share, in addition to common special promotions and other methods, there are currently some brands of ceramic tiles on the market to start testing water bags paving after-sales service, although the paving service is not free, but manufacturers will have some subsidies.
The industry believes that after-sales package is a practice for ceramic tile manufacturers to extend the industrial chain. As the appearance of the direct paste mortar solves the problem of the standard of matching the cement mortar and mortar accessories, which makes the pavement quality guaranteed. Once the problem is encountered, it can be communicated efficiently and efficiently in the first time, so as to prevent the tile from being eliminated in the future. During the use of the process, there are empty drums, falling off, cracking and the like. With the passage of time and advances in technology, there will be more and more brands offering tile paving services in the market in the future. Just like the floor covering, the manufacturer did not have a package shop business more than a decade ago. Due to the uneven installation technology of the workers, the floor covering complaints caused by this problem are numerous. Later, the manufacturer unified the floor pack paving after-sales service, which fundamentally solved the problems encountered in the installation.
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